Honkai: Star Rail Customer Support Guide – How to contact and report issues

Honkai: Star Rail Customer Support

In this Honkai: Star Rail guide, we’ll provide you with the necessary information on how to reach out to the customer support team and report any issues you encounter in the game.

Honkai: Star Rail Customer Support Guide – How to contact and report issues

There are two primary methods to contact the customer support team of Honkai Star Rail: through the in-game support options or by reaching out directly to the developers at HoYoverse via their official communication channels.

In-Game Customer Service option

Using the in-game customer service option is a straightforward process. Follow the steps below to report your queries or issues directly within the game:

  • Launch Honkai Star Rail and log in with your official Game ID.
  • Open the phone menu and locate the bug report section within it.
  • Once in the bug report section, proceed to the issue submission section.

  • Provide a detailed description of the issue you are experiencing. You can also upload supporting materials such as images or videos to help illustrate the problem.
  • After submitting the issue, you will receive a ticket that allows you to track the progress of your inquiry or concern with the customer care team.

Contacting the Developer Team directly

If you prefer to reach out directly to the developers at HoYoverse, you can do so by utilizing their official communication channels. To report bugs or other issues regarding in-app purchases, you can send an email to [email protected].

The HoYoverse team typically responds to inquiries within 24 hours and strives to provide prompt solutions to the raised concerns.

Final tips for contacting Customer Support

When contacting customer support, whether through in-game services or direct communication, it’s crucial to provide as much detail as possible about the issue you are facing. Including images or videos can greatly assist the support team in understanding and resolving the problem more efficiently.

Additionally, be patient while waiting for a response from the customer support team. They receive numerous inquiries, and it may take some time to address each one thoroughly. Rest assured that they are dedicated to resolving player issues and ensuring a seamless gaming experience.

In conclusion, if you encounter any bugs, gameplay issues, or have questions about in-app purchases while playing Honkai: Star Rail, don’t hesitate to reach out to the customer support team. Utilize the in-game customer service option or contact HoYoverse directly through email. By reporting your concerns, you contribute to the ongoing improvement of the game and help create a better gaming experience for all players.